Satisfied customers: an all important goal for Porcelanosa Associates
October 21, 2020
With a business opportunity like the Associates Programme, a series of exciting challenges must be tackled in day-to-day business activities. To guarantee customer satisfaction, ongoing effort and dedication and the fulfilment of a series of guidelines are required.
Do you want to know what these guidelines are?
A Porcelanosa associate showroom embodies the group’s strengths and its values, whichever part of the world it is in. Customers must always believe that the products they are buying come with the assurance of a prestigious, internationally renowned multinational group.
Listen carefully to your customers’ plans and ideas so that the final project is tailored to suit their needs and their personalities.
Make sure that your advice fits in with their available budget, offering affordable solutions able to meet their expectations in functional, design-related and financial terms.
Make sure that you are closely familiar with the products so that you can recommend the ones best suited to each individual project.
Get across the group’s values to customers (quality, innovation, sustainable development). Make them understand that in addition to the products’ superior design, projects with materials by our company also count on a series of intangible benefits.
Make sure that the solutions you offer are tailored to meet the customer’s needs and not vice-versa, choosing products that can be adapted or customized to fit in with their project.
Develop ways of interacting remotely with customers. Technology and all the apps developed by the group are extremely helpful in achieving this.
Accompany the customer throughout the whole selection process through to the post-sale stage, answering their queries, resolving problems and always offering guidance and a response.
Insofar as you can, try to exceed their initial expectations. This is one of the key factors that set us apart.
If you want to know more about the Porcelanosa Associates Process, you can click here: